Support

How it works, and what to do when it does something you did not expect.

Where are the settings?

On your own profile, next to Instagram's own settings, there is a small dot. Tap it. That is where your time today, your daily limit and everything else Quiet owns lives — settings where settings already are.

Using VoiceOver it is announced as Quiet settings.

Why can I not raise my limit?

You can lower it whenever you like, and it takes effect immediately. You can raise it once a week, and the new number starts the next day. The screen tells you which day you may ask again.

This is the whole point of the app rather than an oversight. The moment you want five more minutes is the moment least able to judge whether you should have them.

When does the day start?

At 4 a.m., not at midnight, so that a late evening belongs to the evening it feels like rather than to the next morning. Changing your phone’s time zone does not hand out a new day: the day you are in keeps the ending it was given when it began, and the next one starts at 4 a.m. wherever you have landed.

Where is search?

Instagram's own search tab is the doorway to Explore, so it stays shut. Quiet puts its own back in the same slot in the navigation bar: tap the glass, type a name, and the matching accounts appear. People only — no hashtags, no places, no posts, no grid of strangers.

Instagram asked me to open its app

Quiet declines that one link, and says so: Quiet is your Instagram here. It is the only link you can deliberately tap that the app refuses, and it is refused because following it would undo everything the app is for in a single tap.

Can I have the same limit on my iPad?

Yes, but only if you ask. Carry it between my devices, in the panel, is off to begin with. Switched on, your limit, the wait and today’s total travel through your own iCloud, so two devices are one allowance rather than two.

The rule when two devices disagree is written down rather than left to chance: less time never has to wait, more time does. A lower limit takes effect everywhere at once; a raised one still starts the next day. Minutes spent on each device are counted separately and added, so syncing twice never spends the same minute twice.

Switching it off deletes the copy in iCloud. It does not change your limit — that is a promise, not a preference.

Can Quiet remind me?

Once a day, at an hour you choose, and only if you turn it on. It says the window is open; it cannot say that a message arrived, because only Instagram knows that. If you have already opened Instagram that day it stays quiet — a reminder after you have been through the window is an invitation to go again.

How do I stop using Quiet altogether?

Make Quiet forget everything, at the foot of the panel. Because the limit is kept outside the app, deleting the app is not a way out, and an app that had no way out at all would be a trap. So there is a door, and it opens at the same speed as everything else here: a week, the same wait that stands between you and a bigger number.

On that day your limit, your day, the wait, the day you set it up and the copy in iCloud are all thrown away, and Quiet is an app that has never been run. Until then nothing changes and you can call it off for nothing. Your Instagram sign-in is a separate button and is not touched.

Something looks wrong on the page

Quiet loads Instagram’s real mobile website and hides the parts it removes. When Instagram changes its pages, something Quiet hides may come back or something it keeps may go missing. That is a bug worth reporting — say which screen and what you saw.

A red banner appeared

Quiet has exactly one red banner and it means one of two things: files are missing from the app, or your phone’s keychain is refusing to save. Either way the limit is not being kept. Delete the app and install it again; if the banner comes back, report it.

Will deleting the app reset my limit?

No, and that is deliberate. The limit is kept outside the app so that reinstalling is not a way around it. Erasing the phone, or restoring it as a new device, does start over — unless you are carrying it between devices, in which case the other one puts it back. If you want out, ask the app to forget everything; that is what the door above is for.

Getting in touch

Write to support@connexa-gmbh.ch. Say what you did, what you expected, and what happened instead — and, for anything that looks like a bug, which iPhone and which version of iOS. A reply normally comes within a working day.

If you would rather report it in the open, or read what has already been reported, the issue tracker is at github.com/Marco-P-Keller/Quiet/issues. That is a second route and not the only one: an app on the App Store should not require an account somewhere else before its author can be reached.

Quiet is made by Connexa GmbH, Wilerstrasse 82, 8370 Sirnach, Switzerland, whose support desk for every one of its apps is at connexa-gmbh.ch/support.